Planning Your Visit
Our office is located at 2888 Long Beach Blvd. Suite 240, Long Beach, CA 90806.
Things to Bring To Your Visit
- Completed and signed patient packet
- Insurance card
- Any films/CDs*
- Insurance copay, deductible, coinsurance
It is important to bring the fully completed and signed patient packet and insurance card to your visit. If you are unable to complete online please allow 30-45 minutes prior to your appointment to complete the patient packet.
*Please bring any films/CDs or your appointment may have to be rescheduled. Bringing just the reports, test results, and/or records are not accepted.
Click on a heading below to learn more about CNA’s office policies.
If you have medical insurance, we are pleased to help you receive your maximum allowable benefits. In order to achieve these goals, we need your assistance and your understanding of our financial policy.
Our office will call your insurance company to verify eligibility and benefits. Verifying insurance benefits is not a guarantee of payment or eligibility. It is your responsibility to be aware of any limitations such as pre-existing clauses, second opinion requirements, etc. written in your policy. Your insurance is an agreement between you and your insurance company. It is recommended that you also contact your insurance company regarding your benefits and coverage. CNA is not responsible for limitations of your policy or non-payment for any reason.
Charges for your treatment will be billed to your insurance company. However, if your insurance company has not paid their portion of the charges within 60 days, the account will revert to you. Regarding insurance payments, the phrase “more than the allowable charge” or “exceeds usual and customary amount” may be used by your insurance company to state that fees may exceed their allowable.
If there is a major discrepancy between our fees and your insurance carrier’s allowance, our office will assist you in providing your insurance company with additional information as needed for your claim.
Copayments for the office services are required at the time of service. For the services that are not covered by insurance, the practice requires payment of 100% of total charges unless payment arrangements have been made prior to services being rendered.
Returned checks are subject to a handling fee of $25.00.
Patient balances over 90 days must be turned over to a collection agency. You will be billed and are responsible for all fees involved in that process.
Cancellations / No Show Policy
If you are unable to keep your appointment, please give us at least 24 hours notice or a no show fee of $25.00 may apply. This fee is not billable to your insurance company.
Notice of Privacy Practices
The Privacy Rule
The HIPAA Privacy Rule establishes national standards to protect individuals’ medical records and other personal health information and applies to health plans, healthcare clearinghouses, and those health care providers that conduct certain health care transactions electronically.
The Rule requires appropriate safeguards to protect the privacy of personal health information, and sets limits and conditions on the uses and disclosures that may be made of such information without patient authorization. The Rule also gives patients rights over their health information, including rights to examine and obtain a copy of their health records, and to request corrections.
Understanding HIPAA Privacy
The Privacy Rule provides federal protections for personal health information held by covered entities and gives patients an array of rights with respect to that information. At the same time, the Privacy Rule is balanced so that it permits the disclosure of personal health information needed for patient care and other important purposes.
Our Notice of Privacy Practices
You may download a copy of our Notice by clicking the link provided under the “Patient Forms” section on our website. You may also request a copy when you visit our office.